Privacy Policy

In this policy, “we”, “us” and “our” refer to Sampath Shoe Palace, located at No. 52, Kadaweediya, Thalawa, Anuradhapura, Sri Lanka. We are responsible for the personal information we collect through this website and our store operations.

Depending on how you interact with us, we may collect:

• Your name, phone number, email address and delivery address.
• Order details, selected products, quantities and order history.
• Messages, support requests and information you provide to us.
• Technical and security information such as IP address, browser, device and request logs where generated by our hosting services.

Online website orders currently use Cash on Delivery. We do not ask you to enter payment-card details through the customer checkout.

If we introduce card or online payment, the payment will be handled by an approved payment gateway. We will receive only the transaction information needed to confirm the order and provide support; we will not store full card numbers, CVV values or payment-gateway passwords.

• To confirm, prepare, deliver and support your order.
• To check stock, prevent duplicate or fraudulent transactions.
• To contact you about delivery, returns or customer support.
• To maintain business, accounting and legally required records.
• To secure, troubleshoot and improve our website and services.

We process information only for legitimate and disclosed purposes, including fulfilling your order, meeting legal obligations and using consent where applicable.

Your shopping cart is stored in your browser’s local storage so it can remain available when you return on the same device. You can clear it through your browser settings or by removing items from the cart.

We also record anonymous page-view and Core Web Vitals events to understand performance and improve the website. These events use a temporary random session identifier stored in session storage. Our analytics records do not store your name, contact details or IP address, and tracking is disabled when your browser sends a Do Not Track preference.

We do not currently use advertising cookies. Essential hosting and security technologies may still process limited technical data needed to operate and protect the website.

We may share only the information necessary with:

• Delivery providers that need order and address details.
• Approved payment providers when you choose a card or online payment method that they process.
• Hosting, storage and technical service providers.
• Professional advisers and authorities where legally required.

We do not sell your personal information. Service providers are expected to use information only for the service they provide to us.

We keep personal information only as long as reasonably necessary for orders, support, accounting, dispute handling, security and applicable legal requirements. Retention periods may vary by record type.

We use reasonable administrative and technical safeguards, including restricted staff access and protected infrastructure. No internet service can guarantee absolute security, but we work to reduce risks and respond appropriately to security incidents.

Subject to applicable law, you may ask us to explain, access, correct or delete personal information about you, object to certain uses, or withdraw consent where processing relies on consent. Some records may need to be retained for legal, accounting or dispute purposes.

To make a request, contact us using the details below. We may take reasonable steps to verify your identity before responding.

This website is intended for customers who can place a valid order. Products for children should be purchased by a parent, guardian or other responsible adult.

Third-party links operate under their own privacy practices. We may update this policy when our services or legal obligations change and will publish the revised date on this page.

Privacy questions and requests can be sent to Sampath Shoe Palace at +94 77 565 0550, or raised in person at No. 52, Kadaweediya, Thalawa, Anuradhapura, Sri Lanka.

This policy is intended to support compliance with applicable Sri Lankan data-protection requirements, including the Personal Data Protection Act, as amended.